Your Questions Answered by the Team at Just 4 Paws
At Just 4 Paws, we know that choosing a groomer is a big decision — your dog is family, and their comfort and well-being come first. Below are answers to some of the most common questions we receive. If your question isn’t listed here, please feel free to give us a call — we’re always happy to help.
What services do you offer?
We provide a full range of dog grooming services, including full grooms, wash & dry, nail clipping, trimming, scissor finishing, blow drying, brushing, conditioning, de-matting, and custom grooming packages tailored to your dog’s specific needs.
Do I need to book an appointment?
Yes — appointments are essential. We operate by booking only to ensure each dog receives our full attention and care. Call us on [insert number] to secure your spot.
How long does a grooming appointment take?
Grooming time depends on your dog’s size, coat condition, and the services required. Most appointments take between 1.5 and 3 hours. We’ll let you know at drop-off when to return or call you when your dog is ready.
How much does grooming cost?
Prices vary depending on your dog’s breed, size, coat condition, and the services chosen. For a personalised quote, please contact us with a description of your dog and your grooming needs.
Where are you located?
You’ll find us at:
483 Matangi Road, RD 4, Hamilton 3284
We’re just a short drive from central Hamilton and welcome clients from all over the Waikato region.
Can I stay with my dog during grooming?
We understand wanting to stay close, but dogs tend to be calmer and more cooperative without their owner present. For their safety and the quality of the groom, we kindly ask that owners drop off and pick up at the arranged times.
Do you groom all dog breeds?
Absolutely! We groom dogs of all sizes, coat types, and temperaments — from tiny toy breeds to large working dogs. With over 20 years of experience, we’re confident handling all kinds of dogs, including those with special grooming requirements.
Do you groom nervous or anxious dogs?
Yes, we do. We always take a gentle, patient approach and allow extra time if needed. If your dog is particularly anxious, let us know when booking so we can plan accordingly.
How often should my dog be groomed?
This depends on breed, coat type, and lifestyle. Long-haired breeds or dogs with double coats may need grooming every 4–8 weeks, while short-haired dogs may only need occasional maintenance. We’re happy to recommend a grooming schedule to suit your dog.
What products do you use?
We use high-quality, dog-safe shampoos and conditioners that suit a range of coat types. If your dog has allergies or skin sensitivities, let us know — we have gentle options available and are happy to use vet-recommended products if you provide them.
Can I get my dog groomed if they’re muddy or dirty from playing outside?
Yes! That’s what we’re here for. However, extremely muddy or matted coats may require extra time and incur additional charges. If you’re unsure, give us a call beforehand.
Do you offer custom grooming packages?
Yes. We can tailor a grooming service to suit your dog’s specific needs, whether that means a quick tidy-up, breed-standard styling, or special coat care. Just let us know your preferences when booking.
What happens if my dog has knots or mats?
We’ll assess the condition of the coat and discuss the best approach. Mild matting can usually be brushed out gently, but severe mats may require trimming or shaving for your dog’s comfort and safety. We’ll always talk through the options with you first.